Elements and Performance Criteria
- Support young people to develop and use personal resources
- Listen to understand young people's stories and experiences in relation to the family, friends, and others
- Work with young person to explore desires, possibilities and goals in relation to their support networks, particularly to assess safety, benefits or other of those relationships
- Encourage and assist young people to develop and maintain relationships with family, friends, support networks and service agencies according to the young person's goals and the safety, benefits or other of those relationships
- Assist contact between young people and networks in the community according to the young person's needs and interests
- Assist young people to develop the personal skills to manage their personal relationships
- Provide support to young people in a manner which maintains the integrity of individual rights, self-determination and personal dignity
- Enable young people to develop effective communication skills to build supportive relationships where possible
- Where possible support young people to explore new ways of seeing relationships and situations with family and others
- Assist young people to develop decision-making, coping and resiliency skills in ongoing negative situations
- Establish relationships and exchange information with family members with the young person's permission
- Manage your communication with the young person's family and friends / supporters, particularly confidentiality, in accordance with the interests of the young person and organisation practice
- Where possible, seek the young person's permission prior to contact with other key stakeholders
- Keep young people informed about your contact with other key stakeholders as fits 'young person' directed practice
- Clarify your role with family members
- Maintain the young person's confidentiality
- Provide specific and general information about your values, practice frameworks and work processes
- Listen without judgement to the experiences and concerns of family members
- Gather and provide information that is relevant, timely and assists to address concerns
- Analyse your values for their impact on your attitudes, interactions and other work practices, and to detect and avoid personalising issues, discrimination and stereotyping
- Determine a mutual approach between the young person, their family and yourself to address the needs and rights of young people
- Encourage active participation and effective communication between all stakeholders
- Monitor behaviour and mood of clients, particularly young person
- Support and validate young people's experiences and emotional responses
- Identify issues and concerns for the young person and their family and possible areas of change to behaviour and relationships
- Use interaction with family members to encourage personal reflection on relationships, expectations and personal responsibility
- Identify areas of commonality and conflict in relation to hopes and goals
- Look for exceptions and possibilities
- Prioritise competing agendas of key stakeholders whereby the rights and interests of young people are the primary concern
- Set goals and plan action, allocate resources, implement plan, monitor and evaluate progress, celebrate achievements
- Respond to the ongoing concerns of the young person's support network within confidentiality, duty of care and requirements negotiated with the young person